Refund & Return Policy
30-DAY MONEY-BACK GUARANTEE
We gladly accept returns and exchanges for all qualified items within 30 days after delivery. If you are unsatisfied with your purchase and want to return it, please keep the product in its original packaging and comply with our return rules.
WHAT ARE ELIGIBLE PRODUCTS
• The product remains in the exact condition you received it: unmodified, unused, undamaged, with no traces of wear, styling residue or strange odors
• All original tags are attached and the item is packed in its original packaging
• The return request is submitted within 30 days from the order delivery date
• Custom orders, pre-order items and clearance goods are non-eligible for return or exchange
We will not accept items that do not meet the above requirements, and such packages will be sent back to you at your own expense.
EXCHANGE POLICY
You are entitled to one free exchange for all qualified goods within 30 days after delivery.
A 5% restocking fee will apply if you request a second exchange for the same item.
If your new exchanged product has a higher price than your original item, we will reach out to you to collect the price difference. If the new item is cheaper, the price difference will be refunded to your original payment account.
You may modify your order for free any time before shipment. Once the parcel has been dispatched and in transit, order changes or cancellations are no longer available.
If you are still not satisfied after the first exchange, you can apply for a full refund or request a second exchange. If the return or exchange is caused by the buyer’s personal reason, the buyer shall cover all shipping fees, the specific amount depends on the courier you select.
If we send you damaged or incorrect items due to our mistake, you do not need to bear the return shipping cost.
REFUND POLICY
Monetary Refund
1. All refunds are subject to restocking fees
• Item value 100 or Less: 10 restocking fee
• Item Over $100: 10% of the order value restocking fee Expedited shipping fees are non-refundable.
- Refunds will be issued back to the original payment method you used for checkout. Refunds will be processed within 1–3 business days after we receive and inspect your returned parcel.
- Express shipping, international shipping and all other third-party service fees cannot be refunded.
CANCELLATION POLICY
You can cancel your order free of charge at any time before shipment.
Once the order has been shipped and in transit, cancellation is not available. If you no longer want the goods, please follow our return policy to send the item back.
Please note: custom orders cannot be cancelled once the order is placed.
RETURN PROCEDURE
Please contact us ahead of sending your package, since our return warehouse address differs from the outbound shipping address. Returns sent without prior notice cannot be guaranteed for refund processing.
You can send us an email at info@beauday.com or reach us via online live chat, and provide your order number. We will then send you return instructions and the valid return address.
Note: Please share the tracking number with us after you ship out the return package.
If you have any other questions, feel free to email us at info@beauday.com or chat with our online support team. We are always ready to help you!