Shipping Info
GENERAL INFORMATION
We aim to get your order to you on time, so please double-check that your shipping address is complete and accurate. We are not liable for packages that go missing or get sent to the wrong location due to address errors you provided at checkout.
We offer worldwide shipping service. Free shipping is available for orders shipped to the US, Canada, UK, Australia and most European nations. Shipping charges for other destinations will be shown at checkout.
Kindly note that shipments to PO boxes and APO/FPO military addresses may take up to 2 weeks to arrive. We recommend using a physical street address for faster delivery.
Orders containing multiple products may be shipped out in separate parcels.
For international shipments, the recipient (buyer) is responsible for customs clearance and any import taxes or duties incurred beyond the product price.
PROCESSING TIME
Processing time is separate from transit time for all orders.
For most bulk hair and crochet hair items, our standard processing window is 1-3 business days.
Microlinks, tape-in extensions, wigs and similar products require 5-7 business days for preparation
Colored hair items may require extra processing time.
Processing times may be slightly extended during peak seasons and major holidays. We appreciate your patience and understanding.
SHIPPING RATES & DELIVERY TIMES
Please keep in mind that delivery timelines start counting from the shipment date, not the date you placed your order. Delivery speed varies by destination.
United States: Most parcels arrive within 2 business days after shipment
International popular destinations: Usually 3-5 business days after shipment
Bear in mind that processing time comes before shipping, and delivery times can fluctuate depending on the courier and your location.
FedEx is our primary shipping carrier. After dispatch, we will send you an email including tracking details. Please make sure your email address is correct. If you have not received your tracking number within 7 business days, email us at info@beauday.com with your order number.
DISCLAIMER
We make every effort to deliver on schedule. However, delays may happen due to uncontrollable factors such as bad weather, transport disruptions or high shipping volume. We suggest placing your order well in advance, especially if you have scheduled hair appointments.
SHIPPING FEES
Free shipping applies to most retail orders to popular destinations. Wholesale orders and shipments to remote locations may be subject to shipping fees.
Shipping fees are non-refundable. Should you refuse delivery of your package, you will cover the original outbound shipping cost and the return freight back to our warehouse.
DELIVERY CLAIMS
If your tracking status shows “Delivered” but you have not received your package, please follow the steps below:
Step 1
Reach out to the courier with your tracking number to file a lost package report.
Step 2
Double-check your delivery address. Check with neighbors, building front desk or common drop-off spots.
Step 3
If the issue remains unresolved, contact us within 7 days and provide all three required documents with no exceptions:
Order ID
• Courier investigation reference number
• Photo of delivery spot with visible house number (security footage is preferred if available)
We will handle your request based on the shipping service you purchased:
• Orders with Worry-Free Shipping ($4.99): We will arrange reshipment within 48 hours if stock permits. Refund options are decided case by case.
• Orders without Worry-Free Shipping: We will wait for the carrier’s 30-day investigation result before taking further action.
Important Notes:
We will deny claims under these circumstances: insufficient valid proof; uninsured package theft; incorrect or incomplete address; address changed after shipment; refusal of delivery; claim submitted more than 30 days after delivery; change of mind after dispatch; three or more claims submitted from the same address or customer within six months.
OUT OF STOCK ITEMS:
If you ordered multiple items and some products are out of stock, we will ship all in-stock items first. We will then get in touch with you regarding the out-of-stock goods, to arrange an exchange or issue a refund to your original payment method.